When purchasing goods from Cash Converters either in store or online, customers are entitled to assume:-
If the above are breached, the customer may be entitled to certain remedies which include repair, replacement and refund. The customer should contact the store where the item(s) was purchased.
Most items sold by Cash Converters are covered by a 90-day fault warranty. This means if your item arrives damaged or becomes faulty within 90 days of your purchase, you may contact the store that sold the item for refund, exchange or repair.
Please note that this 90-day warranty only covers faults with an item, and does not cover refunds for change of mind.
Due to the nature of second-hand goods and the fact that each item has its own unique history, certain items may be exempt from the usual 90-day warranty, due to the nature of the item. The listing will specify if an item is exempt from the usual 90-day warranty and what warranty period, if any, covers the items.
Please note that some items will be sold 'as is' or 'parts only'. This means, they are not covered by any warranty by Cash Converters for faults that are specified in the item's listing at the time of sale.
If you have any questions about an item and the warranty it may be covered by, please contact the store that has listed the item.
There may be instances where you require a refund due to an issue with your purchase.
For a smooth refund process: