Help

Cash Converters have launched a new online shopping experience. Below you will find a list of frequently asked questions to assist with your queries.

I have an existing Webshop account. Will I need to register or create a new account?
Yes, you will need to create a new account even if you have an existing Webshop account registered. To register, simply click the profile button, which is located on the right-hand side at the top of Cashies online. You can register with your email address or your social media accounts.

What about my old orders? Will my previous order history be shown in my new account?
Unfortunately, no. Your previous orders will no longer be shown in your account.

If you need to obtain a copy of your previous orders, you can do so by contacting us. Your order history will be available for 90 days after the launch of the new site.

What happens if I have an order in progress or a refund being processed?  
If you have an order or refund in progress when the transition is made, these will be processed through the old system as normal.

Can I view all the categories at once? 
You sure can, simply do a “blank search”. Click on the search button and you’ll then see all results from all categories. From here you can refine your search and sort by your preferred category, location or product attributes.

How do I search for a particular item?
Search the general term you are looking for and then use the refine search button to narrow down the results. For example if you are looking for an acoustic guitar, you could search “guitar” and then use the category filter to get more specific results. Here's an example:

 What happened to the “watchlist” feature?

Unfortunately, this feature is no longer available. A “wishlist” feature will be added to the new site soon amongst many other new features we are planning.

How do I know the postage for something?
Postage costs are applied once you have added the item to your cart and progressed through to checkout, along with signature on delivery and insurance if applicable. Postage for an item will usually be the same regardless of where you are located.

How will I be informed of other important changes?
We will continue to update this page with important changes. If you have an existing Webshop account, we may contact you by email for any important changes that affect your account.

Registration
  • How do I register an account?

    Registering for Cashies Online is easy. You can register with your email address or via a Facebook or Google account.

  • How can I register with my social accounts?

    It’s simple! Just select the social account you'd like to use to register with Cashies. Our third-party provider only provides us with the necessary information to help you shop online. Please refer to our Privacy Policy for more information. If you've registered with your Social Media account, you will not be able to use the 'Forgotten Password' function on Cash Converters Online.

  • What if I don’t want to register an account?

    No worries. For a quick checkout process, you can checkout via our PayPal guest function. Please note that by checking out as a guest, your order information will not be saved.

  • I’m trying to create an account, but my email address isn’t accepted

    Please ensure that there are no capital letters when you type in your email address. For example, use johnsmith111@myemail.com instead of JohnSmith111@myemail.com.

  • I’m trying to create an account, but it won’t accept my password

    Your password must meet the following requirements: o Password must contain a lower-case letter o Password must contain an upper-case letter o Password must contain a special character o Password must contain a number o Password must contain at least 10 characters

Buying an Item
  • How do I buy an item?

    Simply use the ‘add to basket’ or ‘buy it now’ button and then follow the prompts to complete checkout. Make sure you purchase an item as soon as you can because until a payment is received, the item is available to any customer shopping online.

  • Can I negotiate a price?

    Yes, you can. Just use the messaging service to send your offer to the store that has the item listed. If the store agrees to the price, they will send you a one-off discount code to amend the price of the item. The item will still be available to other customers at full price, so be quick in your negotiations.

Payments
  • How can I pay for my item?

    We accept payment via PayPal or Credit/Debit Card (Visa or Mastercard). Payments are processed by a third-party provider and Cash Converters does not hold any payment details. All items purchased online must be paid for online and cannot be paid for in-store.

  • How long does it take to process and deliver my order?

    Once the payment has been cleared and the money received by Cash Converters, most items are dispatched within one business day. For your protection, some orders require verification before they are approved. Payments may be declined if they cannot be verified.

  • Can I pay for the online item in-store?

    You can go in store to purchase an item you see online, but the item will remain available for sale until it has been paid for instore and may sell to another customer before you get there.

  • Can I layby an item?

    Layby is not available for online purchases. Most of our stores offer layby for instore purchases. Please check with your closest store to find out what their terms are.

  • Do you have a Buy Now, Pay Later option?

    Cash Converters does not offer Buy Now, Pay Later options like Afterpay or zipPay.

Delivery
  • How will my item be sent?

    Postage options and costs are displayed in your cart, so you can select the option that best fits your needs. Once the order has been paid for, the postage option cannot be changed. Please note that some items may not be available for certain postage options due to their cubic dimensions and/or weight. Where possible, a courier will be sourced for items that cannot be sent via Australia Post. If no courier option is available, the item may only be available for pickup in store.

  • When will my item arrive?

    Most items are dispatched within 24 hours of payment being received. When the item is dispatched, you'll receive an email with your tracking number and a link to the postage carrier where you can check the tracking number.

  • Can I pick up my item instore?

    Yes, you can. At the checkout, you will be provided with postage options for each item including an option to pickup instore.

  • I’m buying multiple items - can I get a discount on postage?

    If you purchase more than one item from the same store, postage will be charged based on the weight/cubic dimensions required to send the items and will provide an accurate postage cost. If you are purchasing multiple items listed by multiple Cash Converters stores, no postage discount can be offered.

  • What if my parcel goes missing in the post?

    We hope this won't happen, but occasionally things can get lost in the post. To ensure a seamless process, please contact the Cash Converters store you purchased your item from as soon as possible. We’ll be able to lodge an investigation with Australia Post directly and help trace the delivery on your behalf. If you’ve already raised an investigation with Australia Post, we suggest closing your ticket and lodging one through Cash Converters. That way, any refunds that are required can be processed faster and more easily.

Online Products
  • Where do your products come from?

    All items that are listed online are located at Cash Converters stores in Australia. You can find the specific store’s contact information on the item listing

  • Do you have more stock in-store that's not listed online?

    Most items are listed online, however some stores may have additional items available in-store. Contact the store directly to find out more.

  • Can I list something for sale?

    Unfortunately not. All the items listed online are available from Cash Converters stores. However, you can sell your items to Cashies for a quick and easy way to unlock the value of your item. Simply use the online tool to get a quote from your local Cashies.

Refunds
  • The item I received is faulty, who do I contact?

    Cash Converters offers a 90-day fault warranty on most items, so if your purchase is faulty, simply contact the store where it was purchased. You can find this information on your dispatch sheet.

  • How do I know which store sent me an item?

    The store's contact details are on the dispatch sheet you received with your item. You can also check your order history online with your Cashies account to find out which store sent the item. If you require any of the store's contact details of the store, please see our Store Locator page.

  • I received an email saying I was receiving a refund, but I haven’t received the money back.

    As soon as we process a refund, an email is sent to you to let you know that it's been processed. The refund will be processed back to the payment method used to make the purchase. Some financial institutions can take 3-5 business days to process the refund. PayPal may also hold the refund for a short period of time before making the funds available again.

Why Buy From Cash Converters?


You can feel comfortable buying from Cash Converters as we're a recognised brand that has been operating in Australia since 1984. With more than 150 stores Australia-wide you can trust us to deliver the very highest standards in everything that we do.

When you buy something from Cash Converters, you can buy with confidence, because each and every product we sell has been thoroughly checked and cleaned and is covered by the Cash Converters 90-day warranty.

All the products you see online have been purchased by one of our stores. The items are owned by the store and have been fully tested, and most items are covered by a Warranty from the store. We do not sell any items that are owned by anyone else, so when you buy from us your purchase is fully protected.

Click here to see our full Warranty for online purchases.