Help

Why Buy From Cash Converters?

You can feel comfortable buying from Cash Converters Webshop as we are a recognised brand that has been operating in Australia since 1984. With over 140 stores Australia wide you can trust us to deliver the very highest of standards in everything that we do. When you buy goods from Cash Converters, you can buy with confidence, because each and every product we sell on Webshop and from our extensive store network has been thoroughly checked and cleaned and is covered by the Cash Converters warranty.

All the products you see online  have been purchased by one of our stores. The items are owned by the store, having been fully tested by the store. Most items are covered by a Warranty from the store. We do not sell any items that are owned by anyone else. So when you buy from us, your purchase is fully protected.

Click here to see our full Warranty for online purchases.

We have worked hard to make shopping at online with Cash Converters an enjoyable and risk-free experience. We hope you enjoy buying online, safe in the knowledge that you really can buy with confidence.

Registration
  • How do I register an account?

    Answer:

    You can sign up to make purchases multiple ways:
    • Email
    • Via your Facebook, Twitter or WhatsApp account

  • How can I register with my social accounts?

    Answer:

    It’s simple! Just tap the social option you want to use to register for an account and our third-party provider will only provide us the necessary information to help you shop online, such as your name, email address and phone number! Please refer to our Privacy Policy for more information.

  • Do I need an account to buy online?

    Answer:

    No. For a quick checkout process, you can checkout via our PayPal guest function.

Buying an Item
  • How do I buy an item?

    Answer:

    If you see an item you would like to purchase, use the ‘Add to basket’ or ‘Buy Now’ button and then follow the prompts to complete the checkout process.

    Make sure you purchase an item as soon as you can because until a payment is received for the item, the item is available to any customer shopping online.

  • Can I negotiate a price?

    Answer:

    Our stores are open to reasonable offers on items. You can use the messaging service to send your offer to the store that has listed the item. If the store agrees to your price, they will send you a once-off discount code to amend the price of the item.

    But be quick in your negotiations, because the item will still be available to other customers at full price to any other customer shopping online.

Payments
  • How can I pay for my item?

    Answer:

    We currently accept payment via PayPal or Credit/Debit Card (Visa or MasterCard) online.

    These payments are processed by a third-party provider – we do not hold any payment details. Online items must be paid for online and cannot be paid for in-store.

  • How long does it take to process and deliver my order?

    Answer:

    Once the payment has been cleared and the money received by Cash Converters, most items are dispatched within one business day.

    For your protection, some orders require verification before they are approved. Credit Card orders selected for verification require the cardholder to check their bank account (internet banking or phone banking) and confirm the actual amount charged to his or her credit card.

    Orders selected for review and/or verification will not be dispatched until the information has been received and verified.
    Some payments may be declined if they cannot be verified.

  • Can I pay for the online item in-store?

    Answer:

    No.

    You can of course go into the store that listed an item and purchase it directly in store. However, there is a risk that the item is purchased by someone else before you get there.

Delivery
  • How will my item be sent?

    Answer:

    When you go to your cart, the postage options and costs will be displayed clearly. Please select the postage option that fits your needs best. Once the order has been paid for, the postage choice cannot be amended.

    Some items will may not be available for certain postage options due to their cubic dimensions and/or weight.

    Where possible, a courier will be sourced for items that cannot be sent via Australia Post.

    If no courier option is available, the item may only be available for pickup in store.

  • When will my item arrive?

    Answer:

    Your item will be dispatched from the store that listed the item. When the item is dispatched you will receive an email with your tracking number.

    Within the email, there will be a link to postage carrier where you can check the tracking number.

  • Can I pick my item up in store?

    Answer:

    Yes. At the checkout, you will be provided your postage options for each item. These options will include a pickup instore option.

    Please note, you can only pick up the item from the store that has listed the item for sale and not any other Cash Converters store.

  • Can I get a postage discount if I buy multiple items?

    Answer:

    If you purchase more than one item from the same store, then the postage calculator will calculate the postage charge based on the weight/cubic dimensions required to send the item and provide an accurate postage cost.

    Please note, if you are purchasing multiple items listed by multiple Cash Converters stores, no postage discount can be offered.

Online Products
  • Where do the products come from?

    Answer:

    Items that are listed online are located at various Cash Converters stores. The store’s contact information is available on the item listing.

  • Do you have more stock in stores?

    Answer:

    We try to list most of our stock online, however we may have additional items available in store that have not yet made it online. You can contact the Cash Converters store to find out more.

  • Can I list something for sale?

    Answer:

    Unfortunately not. All the items listed online are available from one of our Cash Converters stores.

Departments