Cash Converters is committed to providing a high standard of customer service and your opinion or feedback is valuable to us. If you have a compliment, complaint or some feedback that relates to a store you should, in the first instance, contact the store manager directly if applicable. If you feel your issue has not been resolved in an acceptable manner, please complete the form below to provide your compliment, complaint or feedback.
If you have a complaint about a financial services product (i.e. Personal Loan), please complete the form below and provide as much information as possible to assist our team to identify your issue. Please note we will acknowledge all complaints within 24 hours (or one business day) of it being received or as soon as practicable.