Important Updates

During this time, we are taking extra precautions to maintain cleanliness in all of our stores. We will be cleaning regularly throughout the day, with increased personal hygiene and social distancing practices by our staff.

If you are experiencing flu-like symptoms please avoid visiting the store if possible. Give the store a call and our friendly team will be at the ready to assist you in any way they can. 

Personal Finance
  • Who can I contact about my loan?

    The best option is to contact your local store if you took out your loan in-store. You can find the contact details of your store on our Store Locator page.

    Alternatively, you can call 13CASH (13 22 74) Monday to Friday between 7:00am to 7:00pm AEST.

  • How do I check the balance of my loan or reschedule a payment?

    The best option for checking the balance of your loan or rescheduling a payment is to contact your local store if you took out your loan in-store. You can find the contact details of your store on our store locator page. 

    Alternatively, you can also check the balance of your loan or rescheduling a payment by calling 13CASH (13 22 74). Press “2” to speak with our Payments team Monday to Friday between 7:00am to 7:00pm AEST.

  • Can I manage my loan online?

    If you currently have a loan, you can register 24/7 for My Loans. My Loans makes it easy to access everything you need to know about your Cash Converters loan online or via the App available in the Apple and Android app stores.

    With My Loans you can make payments, see repayment dates and review transaction history.

    You can register for My Loans following the below steps.

    Step 1 - Visit My Loans page and click register to create a Cashies Login.

    Step 2 - Enter the verification code sent to your email (if applicable).

    Step 3 - Follow the prompts to complete your registration. 

    Step 4 – Log into My Loans, either from the Cash Converters home page or by using the Cash Converters My Loans App available from Apple and Android app stores. If you are having trouble registering with My Loans, please call 13 22 74.

  • Are you doing anything to support customers if they are unable to make repayments?

    We have a well-established hardship process and short-term financial assistance solutions in place for customers who may find themselves experiencing financial difficulties during this time. We encourage you to contact your local store or 13CASH (13 2274) if you need assistance. Our friendly team will do everything they can to support you.

  • My financial situation has changed, what can I do?

    Please get in contact with your local store or our payments team on 13 CASH (13 2274) to discuss options with our friendly team.

    For additional information and support, we also recommend visiting Moneysmart or the Department of Social Services where you can find out about the support payments from Government and how to get help paying bills during these very challenging times

Pawnbroking/Buyback Loans
  • I have a question about my Pawnbroking/Buyback loan, what do I do?

    If you have a query about what is happening with your Pawnbroking/Buyback loan or what your options are in relation to your Pawnbroking/Buyback loan, please contact the store where your items are held. You can find the contact details for your store on our Store Locator page. We will do everything we can to assist you during this challenging time.

  • My financial situation has changed, what can I do?

    Please get in contact with your local store to discuss options with our friendly team. For additional information and support, we also recommend visiting Moneysmart or the Department of Social Services where you can find out about the support payments from Government and how to get help paying bills during these very challenging times

  • Can I pay my Pawnbroking/Buyback loan online?

    At selected stores you can pay your Pawnbroking/Buyback interest payments online, you will still need to make your final repayment and redeem your item in-store. Visit our online portal and enter your state and store to see if this option is available to you. Please note NSW stores do not have this option available.

Selling Items
  • Need to sell something?

    Stores are open and any updates or changes to your local store’s trading hours can be found on our Store Locator page. If you are unwell, we would ask you avoid visiting the store until you are well again. In the unlikely event a store does close for a short time, you can find your next nearest store and their trading hours by visiting our Store Locator page.

Online shop
  • What measures are Cash Converters taking to ensure my items are safe for dispatch?

    Precautions will be taken when packaging items for dispatch. This includes extra efforts to reclean every item prior to dispatch.

  • My order hasn't arrived yet. Where is it?

    During this time, Cash Converters are operating business as usual unless advised otherwise. This means orders should be dispatched within two business days from the payment being cleared.

    Unfortunately Cash Converters is not responsible for any delays experienced by Australia Post during this time. If you are concerned about the delivery of your item, please contact the store that sent your order and check the tracking information on the Australia Post website. Updates on Australia Post operations during COVID-19 can be found here.

  • I live in a state that has closed its borders. If I buy something from the Online Shop, will it be delivered?

    At this stage, we have been advised by Australia Post that any deliveries directed at addresses in states where borders have been closed will be delivered. These may be subject to delays as advised by Australia Post.

General
  • In the event my local store closes, will I be notified?

    We will be doing everything we can to keep stores open, however the safety of our staff and customers is our number one priority. 

    In the event a store is closed during this time, we will endeavor to contact customers directly with relevant information and guidance of what to do in relation to your loans or online shop orders. We will be keeping our store locator page and opening hours updated at all times, please always check here before heading to store.

  • What if I have had close contact with a confirmed case of the virus, or someone who has been in close contact with a confirmed case?

    Respectfully, we would ask you to stay away from any store if in any doubt. You can either contact or email your local store. You can find the contact details of your store here.

  • I have recently returned from overseas, but I need to speak to someone at my local store?

    As per the advice of the Federal Government, as of midnight 15th March 2020, those arriving from overseas are to self-isolate for 14 days without exception. If you need to get in touch with us during this period, you can find the contact details of your local store here.

  • How do I find out which stores are open or closed?

    To find out if your local store is open or closed, please visit our store locator page for the latest information.