Important Updates

We understand these are uncertain times and wanted to let you know that we’re committed to the health and safety of our people and our customers.  

At this stage, Cash Converters is operating business as usual until circumstances dictate otherwise. All updates will be communicated on this page as they come to light.

What are Cash Converters doing during the COVID-19 Crisis?

We are actively following the guidance of the Australian Government, which includes social distancing, mandatory isolation of any staff member who has returned from overseas and supporting staff who are unwell.

We are taking extra precautions to maintain cleanliness in our stores regularly throughout the day as well as increased personal hygiene practices by our staff.

We do ask if you are experiencing flu-like symptoms to please consider calling or emailing before going into store. Our team will be at the ready to assist you in any way they can.  

 

COVID-19 and Your Loan

Your financial wellbeing is important to us. We have a well-established hardship process and short-term financial assistance solutions in place for customers who may find themselves experiencing financial difficulties during this time.

It is important that you get in touch with us before a payment becomes overdue. Email us on customer.service@cashconverters.com or for Cash Advance, please contact your store. We are here and we will do everything we can to support you during these challenging times.

Personal Finance - Instore Cash Advance
  • How do I check the balance of my loan or reschedule a payment without having to go into store?

    Answer:

    The best option for checking the balance of your loan or rescheduling a payment is to contact your local store via phone or email. You can find the contact details of your store here: https://www.cashconverters.com.au/store-locator

    If you currently have a loan, you can register 24/7 for My Loans by visiting www.cashconverters.com.au/myloans

    My Loans makes it easy to access everything you need to know about your Cash Converters loan online or via the App available in the Apple and Android app stores. See below for instructions on how to register.

  • Are you doing anything to support customers if they are unable to make repayments?

    Answer:

    We have a well-established hardship process and short-term financial assistance solutions in place for customers who may find themselves experiencing financial difficulties during this time.

    We encourage you to contact your local store if you need assistance. Our friendly team will do everything they can to support you.

  • How do I register for My Loans?

    Answer:

    Step 1 - Visit www.cashconverters.com.au/myloans and click register to create a Cashies Login

    Step 2 - Enter the verification code sent to your email (if applicable)

    Step 3 - Follow the prompts to complete your registration

    Step 4 – Log into My Loans, either from the Cash Converters home page or by using the Cash Converters My Loans App available from Apple and Android app stores.

    If you are having trouble registering with My Loans, please call 13 22 74.

  • My financial situation has changed, what can I do?

    Answer:

    Please get in contact with your local store or our payments team on 13 CASH (13 2274) to discuss options with our friendly team. For additional information and support, we also recommend visiting Moneysmart - https://moneysmart.gov.au/covid-19 or the Department of Social Services - https://www.dss.gov.au/about-the-department/coronavirus-covid-19-information-and-support where you can find out about the support payments from Government and how to get help paying bills during these very challenging times

Personal Finance - Instore Personal Loans
  • How do I check the balance of my loan or reschedule a payment without having to go into store?

    Answer:

    The best option for checking the balance of your loan or rescheduling a payment is to call 13CASH (13 22 74).

    If you currently have a loan, you can register 24/7 for My Loans by visiting www.cashconverters.com.au/myloans

    My Loans makes it easy to access everything you need to know about your Cash Converters loan online or via the App available in the Apple and Android app stores. See below for instructions on how to register.

  • Are you doing anything to support customers if they are unable to make repayments?

    Answer:

    We have a well-established hardship process and short-term financial assistance solutions in place for customers who may find themselves experiencing financial difficulties during this time.

    We encourage you to call 13CASH (13 2274) if you need assistance. Our friendly team will do everything they can to support you.

  • My financial situation has changed, what can I do?

    Answer:

    Please get in contact with your local store to discuss options with our friendly team. For additional information and support, we also recommend visiting Moneysmart - https://moneysmart.gov.au/covid-19 or the Department of Social Services - https://www.dss.gov.au/about-the-department/coronavirus-covid-19-information-and-support where you can find out about the support payments from Government and how to get help paying bills during these very challenging times

Personal Finance - Online Personal Loans
  • Who can I contact about my loan?

    Answer:

    You can speak to one of our friendly team by phoning 13 CASH (13 2274). Press “2” to speak with our Payments team.

  • We are available for you to contact us during these hours:

    Answer:

    Mon to Fri: 7:00am to 7:00pm AEST
    Sat: Closed
    Sun: Closed

  • Are you doing anything to support customers if they are unable to make repayments?

    Answer:

    We have a well-established hardship process and short-term financial assistance solutions in place for customers who may find themselves experiencing financial difficulties during this time.

    We encourage any customer requiring assistance to contact us on 13CASH (13 2274). Our friendly team will do everything they can to support you.

  • Is there any other way I can manage my loans during this time?

    Answer:

    If you currently have a loan, you can register 24/7 for Cash Converters My Loans online or via the App available in the Apple and Android app stores. With My Loans you can make payments, see repayment dates and review transaction history. See below for instructions on how to register.

  • My financial situation has changed, what can I do?

    Answer:

    Please get in contact with your local store or our payments team on 13 CASH (13 2274) to discuss options with our friendly team. For additional information and support, we also recommend visiting Moneysmart - https://moneysmart.gov.au/covid-19 or the Department of Social Services - https://www.dss.gov.au/about-the-department/coronavirus-covid-19-information-and-support where you can find out about the support payments from Government and how to get help paying bills during these very challenging times

Pawnbroking Loans
  • I have a question about my Pawnbroking loan, what do I do?

    Answer:

    If you have a query about what is happening with your Pawnbroking loan or what your options are in relation to your Pawnbroking loan, please contact the store where your items are held. You can find the contact details for your store here: www.cashconverters.com.au/store-locator.

    We will do everything we can to assist you during this challenging time.

  • My financial situation has changed, what can I do?

    Answer:

    Please get in contact with your local store or our payments team on 13 CASH (13 2274) to discuss options with our friendly team. For additional information and support, we also recommend visiting Moneysmart - https://moneysmart.gov.au/covid-19 or the Department of Social Services - https://www.dss.gov.au/about-the-department/coronavirus-covid-19-information-and-support where you can find out about the support payments from Government and how to get help paying bills during these very challenging times

Selling Items
  • Need to sell something?

    Answer:

    For as long as possible, stores are still operating as normal, so you can visit your local store at any time. If you are unwell, we would ask you avoid visiting the store until you are well again.

    In the unlikely event a store does close for a short time, you can find your next nearest store and their trading hours by visiting www.cashconverters.com.au/store-locator.

    We will keep the website trading hours up to date at all times.

Personal Finance - My Loans
  • How do I register for My Loans?

    Answer:

    Step 1 - Visit www.cashconverters.com.au/myloans and click register to create a Cashies Login

    Step 2 - Enter the verification code sent to your email (if applicable)

    Step 3 - Follow the prompts to complete your registration

    Step 4 – Log into My Loans, either from the Cash Converters home page or by using the Cash Converters My Loans App available from Apple and Android app stores.

    If you are having trouble registering with My Loans, please call 13 22 74.

  • My financial situation has changed, what can I do?

    Answer:

    Please get in contact with your local store or our payments team on 13 CASH (13 2274) to discuss options with our friendly team. For additional information and support, we also recommend visiting Moneysmart - https://moneysmart.gov.au/covid-19 or the Department of Social Services - https://www.dss.gov.au/about-the-department/coronavirus-covid-19-information-and-support where you can find out about the support payments from Government and how to get help paying bills during these very challenging times

Online shop
  • What hygienic measures are Cash Converters taking to ensure my items are safe for dispatch?

    Answer:

    Precautions will be taken when packaging items for dispatch. This includes extra efforts to reclean every item prior to dispatch.

  • My order hasn't arrived yet. Where is it?

    Answer:

    During this time, Cash Converters are operating business as usual unless advised otherwise. This means orders should be dispatched within two business days from the payment being cleared.

    Unfortunately Cash Converters is not responsible for any delays experienced by Australia Post during this time.

    If you are concerned about the delivery of your item, please contact the store that sent your order and check the tracking information on the Australia Post website: https://auspost.com.au/mypost/track/#/search

    Any updates relating to the impact of COVID-19 on Australia Post operations can be found here: https://auspost.com.au/about-us/news-media/important-updates/coronavirus#domestic

  • With non-essential businesses being locked down, will Cash Converters continue to run their online shop?

    Answer:

    Yes, you will still be able to purchase items online. However, there may be slight delays in fulfilling your orders. Any delays will be communicated at the time of your order.

    If you are concerned about the delivery of your item, please contact the store that sent your order and check the tracking information on the Australia Post website: https://auspost.com.au/mypost/track/#/search

    Any updates relating to the impact of COVID-19 on Australia Post operations can be found here: https://auspost.com.au/about-us/news-mezdia/important-updates/coronavirus#domestic

  • I live in a state that has been locked down. If I buy something from the Online Shop, will it be delivered?

    Answer:

    At this stage, we have been advised by Australia Post that any deliveries directed at addresses in locked down states will be delivered. These may be subject to delays as advised by Australia Post.

General
  • In the event my local stores closes, will I be notified?

    Answer:

    We will be doing everything we can to keep stores open, however the safety of our staff and customers is our number one priority. In the event a store is closed during this time, we will endeavor to contact customers directly with relevant information and guidance of what to do in relation to your loans or online shop orders.

    We will be keeping our store locator page and opening hours updated at all times, please always check here before heading to store: https://www.cashconverters.com.au/store-locator

  • What if I have had close contact with a confirmed case of the virus, or someone who has been in close contact with a confirmed case?

    Answer:

    Respectfully, we would ask you to stay away from any store if in any doubt.

    You can either contact or email your local store
    You can find the contact details of your store here: https://www.cashconverters.com.au/store-locator

  • I have recently returned from overseas, but I need to speak to someone at my local store?

    Answer:

    As per the advice of the Federal Government, as of midnight 15th March 2020, those arriving from overseas are to self-isolate for 14 days without exception.

    If you need to get in touch with us during this period, you can find the contact details of your local store here:
    https://www.cashconverters.com.au/store-locator

  • How do I find out which stores are open or closed?

    Answer:

    To find out if your local store is open or closed following the Australian Government’s position on non-essential businesses closing for a short time, please visit our store locator page for the latest information www.cashconverters.com.au/store-locator

Store Locator

With over 150 stores across Australia, we're always here to help. Find your local Cashies today